Return & Refund Policy

Last updated: September 24, 2026

At Nordic Athlete, we want you to shop with confidence. If something is not right with your order, our customer support team is here to help.

This policy applies to purchases made through our online store for delivery within the United States. It does not limit your rights under applicable law.

14-Day Return Policy

Nordic Athlete offers a 14-day return policy for products that meet the return conditions below.

Contact us within 14 calendar days after receiving your order to let us know that you wish to return an item. You do not need to provide a reason.

Once you receive our return instructions, you must ship the item back within 14 calendar days.

This policy covers change-of-mind returns. Damaged, defective, incorrect, or missing products are handled separately under the sections below.

Contact Us and Start a Return

Email support@nordicathlete.com before sending any items back.

Please include:

• Your order number.

• Your full name.

• The products you wish to return.

• Whether you are requesting a change-of-mind return or reporting an issue with your order.

• A description of the issue, along with photos or videos, if your request concerns an incorrect or damaged product.

We aim to review and process your request within 7 business days.

After reviewing your request, we will provide return instructions and the correct return address. The date you first contact us determines whether your return request was submitted within the deadline. Our processing time does not shorten your eligibility to request a return.

Do not send items to the sender’s address on the package or to our business address without first receiving return instructions. Returns sent without prior contact and approval may be declined under our voluntary return policy.

Return Conditions

You may carefully try on the product to check its size and fit. It must not be worn for workouts or everyday use before being returned.

Returned products must:

• Be unused beyond being carefully tried on.

• Be unwashed and in their original condition.

• Have all original labels and hangtags attached.

• Be free from stains, perfume, deodorant, makeup, pet hair, other odors, and signs of use.

• Be returned in their original packaging whenever possible.

• Be identifiable through your order number or other proof of purchase.

Items that have been used, washed, altered, or damaged after delivery are not eligible for change-of-mind returns.

These conditions do not prevent you from reporting a defect that existed when the product was delivered.

Return Shipping

You are responsible for return shipping costs if you change your mind or return an item because you selected the wrong size or color.

We recommend using a tracked shipping service and keeping your shipping receipt until your return has been processed. If your return package is lost, we may need proof of shipment and tracking information to investigate.

We do not accept cash-on-delivery returns or returns with shipping charges billed to us without prior agreement.

If a return is necessary because of a defective item or an error on our part, Nordic Athlete will cover reasonable return shipping costs in accordance with the instructions we provide.

Damaged, Defective, Incorrect, or Missing Products

Please inspect your order when it arrives. Contact us if you receive:

• A misprinted product.

• A damaged or defective product.

• A different product, size, or color from what you ordered.

• An order with a missing item.

Please report the issue within 7 days of delivery, whenever possible, so we can investigate promptly. This is a recommendation for faster processing and does not limit your rights under applicable law.

Send your order number, a description of the issue, and clear photos of the product and packaging to support@nordicathlete.com.

We will investigate and offer an appropriate solution, such as a replacement or refund. Do not return the product before receiving our instructions.

Normal wear and tear, accidental damage, misuse, or washing contrary to the care instructions are not considered manufacturing defects.

Exclusions from Change-of-Mind Returns

The following are excluded from our voluntary return policy to the extent permitted by applicable law:

• Tights, underwear, pajamas, swimwear, socks, and face masks, for hygiene reasons.

• Sample items.

• Gift cards, unless a refund is required by law.

• Products personalized specifically for you or made to your individual specifications.

• Items deliberately damaged or altered after delivery.

• Items for which a return request is submitted after the 14-day deadline.

• Items that do not meet the return conditions above.

A product is not considered personalized solely because it is made after an order is placed or features a standard Nordic Athlete design.

These exclusions do not limit your ability to report a defective product or an order fulfillment error.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

For approved change-of-mind returns, we will refund the amount you paid for the returned items, together with any associated tax. Original shipping charges, including express shipping surcharges, are generally nonrefundable for change-of-mind returns unless applicable law requires otherwise.

For incorrect or defective products, refunds and shipping costs will be handled based on the circumstances of the case and applicable law.

Refunds will be issued:

• To the original payment method used for the purchase.

• In the original purchase currency.

We aim to process approved refunds within 7 business days after inspecting the return. Your bank or payment provider may require additional time before the funds appear in your account. Any shorter legally required deadlines take precedence over this processing timeframe.

Late or Missing Refunds

If a refund we have confirmed has not appeared:

1. Check the account or payment method used for the purchase.

2. Contact your bank or payment provider to ask about processing times.

3. Contact us at support@nordicathlete.com if the refund is still missing.

Exchanges

We currently cannot guarantee direct exchanges for a different size, color, or product.

If you would like a different item, you may return the original item in accordance with this policy and place a new order.

If we sent the wrong product, size, or color, please contact customer support so we can resolve the issue.

Order Cancellations and Changes

Contact us immediately if you wish to cancel or modify an order.

A standard cancellation with a full refund is only possible while the order is still under review and production has not started.

Once production has begun, we cannot guarantee that the order can be modified or canceled with a full refund. After an order has shipped, it cannot be stopped through a standard cancellation request. You may instead request a return after delivery if the product is eligible under our return policy.

This does not limit any right to cancel or receive a refund due to delays under applicable law.

Delays and Compensation

Production time and shipping time are separate. Estimated timeframes for your product and destination are provided on our website or when you place your order.

If we cannot ship your order within the promised timeframe, we will notify you of the delay and give you the option to accept a revised timeline or cancel the unshipped items and receive a refund in accordance with applicable law.

Small-Volume Orders

For small-volume orders, we aim to complete production within 3–7 business days and ship the order no later than the 8th business day after payment confirmation.

If no shipping or tracking information has been provided by the end of the 7th business day, you may, following a review, be eligible for compensation of up to 10% of the original product value.

Bulk Orders

For bulk orders, we aim to complete production within 7–15 business days and ship the order no later than the 16th business day after payment confirmation.

If no shipping or tracking information has been provided by the end of the 16th business day, you may, following a review, be eligible for compensation of up to 10% of the original product value.

Please contact us before placing a bulk order to confirm the applicable production schedule. These general targets do not replace any specific shipping or delivery commitment made for your order.

Exceptions to Delay Compensation

Additional compensation does not apply when the delay results from circumstances such as:

• Design changes you requested.

• Additional customization.

• Incorrect or incomplete shipping information.

• Required confirmation that we are waiting to receive from you.

We assess these circumstances on a case-by-case basis.

Compensation does not replace or limit your right to cancellation, a refund, or other remedies under applicable law.

Lost Packages

If your package has not arrived by the estimated delivery date, contact us as soon as possible, preferably within 7 days after the estimated delivery date.

You do not need to wait for the carrier to confirm that the package is lost before contacting us.

We will work with the carrier to investigate the shipment. If the package is confirmed lost, we will offer an appropriate solution, such as a replacement shipment or refund.

The recommended reporting timeframe does not limit your rights under applicable law.

Incorrect Shipping Information and Uncollected Packages

You are responsible for providing accurate shipping and contact information when placing your order. Contact us immediately if you notice an error.

Incorrect information, requested order changes, or missing confirmation may cause delays and additional shipping costs. Such delays do not, by themselves, qualify for our additional delay compensation.

Failing to collect a package or refusing delivery does not automatically count as a return request. You must expressly contact us if you wish to use our return policy.

If a package is returned because of an incorrect address, failure to collect it, or refusal of delivery, actual and reasonable shipping, return shipping, and handling costs may be deducted from any refund where permitted by law.

Fraud Prevention

We may investigate or decline claims where there are reasonable grounds to suspect fraud, false information, or abuse of the return process.

This does not limit legitimate claims, statutory rights, or your right to dispute a payment on valid grounds.

Contact Information

Customer support:
support@nordicathlete.com

General inquiries:
info@nordicathlete.com

Phone:
+46 73 317 79 03

Company Information

Nordic Athlete
Operated by Aware Cargo AB
Company registration number: 559489-2878
Hisings Backa, Sweden

Customer support will provide the return address for your specific case.