TERMS OF SERVICE
Last updated: October 2026

Welcome to Sour Bubbles.

These Terms of Service (“Terms”) govern your use of our website and your purchase of products from Sour Bubbles AB.

By accessing our website or placing an order, you agree to these Terms. Please read them carefully before using our website or completing a purchase.

If you do not agree with these Terms, please do not use our website.

Nothing in these Terms limits any mandatory consumer rights available to you under applicable law.

1. Company Information
Sour Bubbles is operated by:

Sour Bubbles AB
Organization Number: 559489-2878
Hisings Backa, Sweden

Email: contact@sourbubbles.com
Phone: +46 76 266 35 88

2. Eligibility
By using our website or placing an order, you confirm that:

• You are at least 18 years old or have permission from a parent or legal guardian
• You are legally permitted to enter into a binding agreement
• The information you provide is accurate, complete and current
• You will use the website only for lawful purposes

3. Products and Product Information
Sour Bubbles aims to describe and display every product as accurately as reasonably possible.

The appearance of our products may vary slightly depending on:

• Screen settings
• Lighting conditions
• Photography and image editing
• Natural variations in colour, shape and size between individual candy pieces
• Production batches

Some lifestyle or promotional images may be digitally created or enhanced for presentation purposes. Product information, flavours, contents and weights are described on the relevant product page.

Minor variations in colour, shape, texture or packaging design are not necessarily considered defects.

We may improve, modify, discontinue or limit products, recipes or packaging where reasonably necessary.

4. Ingredients, Allergens and Food Information
Ingredients, allergens and nutritional information are provided on each product page and printed on the product packaging.

Recipes and packaging may change over time. Always read the packaging of the product you receive before consumption, especially if you have allergies, intolerances or dietary requirements.

Please store our products in a cool, dry place away from direct sunlight, consume them before the best-before date and follow any warnings printed on the packaging.

If you have questions about a product’s ingredients or allergens, please contact: contact@sourbubbles.com

5. Pricing
Prices are displayed in the currency selected on the website.

Where required by law, displayed consumer prices include applicable VAT or similar taxes. Shipping costs and any additional charges will be clearly presented during checkout before the order is completed.

For orders delivered outside the European Union, customs duties, import taxes or local fees may apply unless expressly included during checkout.

We make every effort to ensure prices are correct. If an obvious pricing error occurs, we may contact you to confirm the correct price or cancel the affected order where permitted by applicable law.

If we cancel an order that has already been paid, the amount paid will be refunded.

6. Orders
When you place an order, you are making an offer to purchase the selected products.

After placing your order, you will normally receive an automatic order confirmation. This confirms that we have received your order but does not necessarily mean that it has been accepted.

Unless otherwise stated, an order is accepted when Sour Bubbles sends a shipping confirmation.

We may refuse or cancel an order where permitted by law, including in cases involving:

• Suspected fraud
• Unauthorised payment
• Product unavailability
• An obvious pricing or technical error
• Incorrect or incomplete customer information
• Abuse of promotions or discount codes
• Suspected purchases intended for unauthorised commercial resale

If we cancel a paid order, we will refund the applicable amount to the original payment method.

Stores, retailers and wholesale customers who wish to sell Sour Bubbles products should contact us at contact@sourbubbles.com for separate terms.

7. Payment
We accept the payment methods displayed during checkout.

Payments are processed by secure third-party payment providers. Sour Bubbles does not store complete payment card details.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

An order will not be dispatched until the payment has been successfully authorised or approved according to the selected payment method.

8. Shipping and Delivery
Available shipping methods, estimated delivery times and shipping costs are displayed during checkout.

Estimated delivery times include:

• Sweden: 1–3 business days
• Europe: 3–7 business days
• Other international destinations: 5–12 business days

Delivery times begin after the order has been dispatched and are estimates rather than guaranteed delivery dates.

Some countries have specific rules for importing food products. Customers ordering from outside the European Union are responsible for making sure our products may be imported to their country.

Please review our separate Shipping Policy for complete information regarding processing, tracking, customs and delivery.

Your mandatory rights relating to delayed or failed delivery remain unaffected.

9. Returns, Refunds and Right of Withdrawal
Consumers shopping online generally have a legal right to withdraw from an eligible purchase within 14 days of receiving the order.

Because our products are food products, the right of withdrawal only applies to products that are unopened and in their original sealed packaging.

Returns, refunds and withdrawal requests are governed by our separate Return and Refund Policy.

Nothing in these Terms or our policies limits your mandatory consumer rights under applicable law.

10. Faulty or Incorrect Products
If a product is damaged, defective, incorrect or does not match its description, please contact us as soon as possible.

Include:

• Your full name
• Your order number
• A description of the issue
• Clear photographs of the product, packaging and best-before date

Email: contact@sourbubbles.com

We will review the matter and offer an appropriate solution in accordance with applicable consumer law.

11. Promotions and Discount Codes
Unless otherwise stated, promotional offers and discount codes:

• Cannot be combined
• May have an expiration date
• May apply only to selected products
• May require a minimum purchase
• Have no cash value
• Cannot be applied after an order has been completed
• May be limited to one use per customer or household

We may modify or withdraw a promotion before an order is placed.

Orders involving fraudulent use, technical manipulation or clear abuse of a promotion may be cancelled where permitted by law.

12. Gift Cards
Gift cards may be subject to separate terms displayed at the time of purchase.

Unless otherwise required by law, gift cards:

• Cannot be exchanged for cash
• Must be used before their stated expiration date
• Cannot be replaced if lost or used without authorisation
• Cannot normally be purchased using another gift card

13. Intellectual Property
All content available through the Sour Bubbles website, including:

• Brand names
• Logos
• Product names
• Product and packaging designs
• Images
• Videos
• Graphics
• Text
• Website design
• Icons
• Marketing materials

is owned by or licensed to Sour Bubbles AB and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, sell, modify, publish or commercially exploit our content without prior written permission.

Sour Bubbles and its associated branding may not be used in a way that falsely suggests a partnership, endorsement or affiliation.

14. Acceptable Use
You agree not to:

• Use the website for unlawful or fraudulent purposes
• Attempt to interfere with the website’s security or operation
• Upload malicious software or harmful code
• Attempt unauthorised access to our systems or accounts
• Copy or commercially exploit website content without permission
• Use automated systems to misuse the website
• Submit false orders, claims or payment information
• Abuse promotions, discount codes or our return process
• Impersonate another person or organisation

We may restrict access to the website when reasonably necessary to protect our customers, systems or business.

15. Product Availability
Products may sell out or become unavailable after an order has been submitted.

If we cannot fulfil an order, we will contact you as soon as reasonably possible and offer:

• A refund for the unavailable product, or
• Another reasonable solution with your agreement

We will not substitute a product or flavour without your approval.

16. Reviews and User Content
If you submit a review, photograph, video, comment or other content, you confirm that:

• You created the content or have permission to use it
• The content is accurate and lawful
• The content does not violate another person’s rights
• The content does not contain malicious, discriminatory or misleading material

By submitting content for publication, you grant Sour Bubbles AB a non-exclusive, worldwide, royalty-free licence to display and use that content for operating and promoting our business, unless otherwise agreed.

We may remove content that violates these Terms or applicable law.

17. Limitation of Liability
Sour Bubbles AB does not exclude or limit liability where doing so would be prohibited by mandatory law.

To the maximum extent permitted by law, we are not responsible for indirect or unforeseeable losses that are not reasonably connected to our breach of these Terms.

Nothing in these Terms excludes or limits liability for:

• Fraud or fraudulent misrepresentation
• Personal injury caused by negligence where liability cannot legally be excluded
• Defective products where liability is imposed by mandatory law
• Any other liability that cannot legally be limited

Any limitation in these Terms is subject to your mandatory consumer rights.

18. Force Majeure
We are not responsible for a delay or failure caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Fire or flooding
• War or terrorism
• Epidemics or pandemics
• Government actions
• Labour disputes
• Transportation disruptions
• Customs disruptions
• Power outages
• Major internet or infrastructure failures

We will make reasonable efforts to reduce the effects of such events and resume our obligations as soon as reasonably possible.

Your mandatory rights relating to delivery, cancellation and refunds remain unaffected.

19. Third-Party Services
Our website may use or link to third-party services, including:

• Payment providers
• Shipping carriers
• Analytics providers
• Social media platforms
• Customer-support services

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for third-party websites or services that we do not control. However, this does not remove any responsibility that Sour Bubbles AB has to you under mandatory consumer law.

20. Privacy and Cookies
Our handling of personal data is governed by our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy.

Please review these policies carefully before using the website.

21. Governing Law
These Terms are governed by Swedish law.

If you are a consumer living in another country, any mandatory consumer protection rights available under the laws of your country of residence remain unaffected.

22. Complaints and Dispute Resolution
If you have a complaint, please contact us first so we can try to resolve the matter directly.

Email: contact@sourbubbles.com

If we cannot resolve the dispute, a Swedish consumer may be able to submit the matter to:

Allmänna reklamationsnämnden (ARN)
The National Board for Consumer Disputes
Website: www.arn.se

ARN is an independent Swedish public authority that considers disputes between consumers and businesses. Eligibility requirements may apply.

A dispute may also be brought before a competent court. Mandatory rules concerning jurisdiction and consumer protection remain unaffected.

23. Changes to These Terms
We may update these Terms when necessary to reflect:

• Changes to our products or services
• Changes to our business
• New legal requirements
• Security or technical developments

The latest version will be published on this page together with the date of the update.

Changes will not retroactively alter the terms governing an order that has already been accepted unless required by law or agreed with the customer.

24. Severability
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

25. Contact Information
If you have questions regarding these Terms, please contact us.

Sour Bubbles AB
Organization Number: 559489-2878
Hisings Backa, Sweden

Email: contact@sourbubbles.com
Phone: +46 76 266 35 88