Frequently Asked Questions

Orders

How long does shipping take?
Orders within Sweden are typically delivered within 1–3 business days.
International delivery times vary depending on the destination and selected shipping method.

When will my order be shipped?
Most orders are processed within one business day.
Once your order has been shipped, you will automatically receive a confirmation email containing your tracking information.

Can I cancel or modify my order?
If your order has not entered processing, we will do our best to cancel it or make the requested changes.
Please contact us as soon as possible at: contact@sourbubbles.com

Can I change my shipping address?
Yes, but only before your order has been shipped.
Once the package has left our warehouse, we cannot guarantee that the delivery address can be changed.

Can I order internationally?
Yes. Sour Bubbles ships internationally.
Available shipping methods and costs will be displayed during checkout.

Shipping

How can I track my order?
Once your order has been shipped, you will receive an email containing your tracking number and tracking link.
If you have not received your tracking information within 48 hours, please contact us at contact@sourbubbles.com.

Why hasn’t my tracking information updated?
Tracking information may take 24–48 hours to update after your order has been shipped.

What should I do if my package is delayed?
Shipping carriers may occasionally experience delays due to weather, holidays, customs processing or high shipping volumes.
Please contact us if your package appears to be significantly delayed, and we will gladly assist you.

What happens if my package is lost?
If you believe your package has been lost, contact us at contact@sourbubbles.com and include your order number. We will investigate the shipment with the delivery carrier.

Products

What makes Sour Bubbles different?
Sour Bubbles creates bold, seriously sour candy with flavours and designs that stand out.
Our goal is to build more than a candy brand—we are creating a community for people who love intense flavours and great candy moments.

Where can I find ingredients and allergen information?
Ingredients, nutritional information and allergens are listed on each product page and printed on the packaging.
If you have allergies or dietary requirements, please always read the packaging carefully before eating.

How should I store my candy?
For the best taste and texture, store your candy in a cool, dry place away from direct sunlight and heat.
Reseal or close the packaging after opening.

How long does the candy last?
Every package has a best-before date printed on it. Our candy is at its best when enjoyed before this date.

Will the products look exactly the same as they do online?
We make every effort to display our products accurately. However, colours and packaging may appear slightly different depending on your screen settings, lighting conditions and production batch.

Do you sell to stores and retailers?
Yes. If you are a store or retailer interested in selling Sour Bubbles, please contact us at contact@sourbubbles.com.

Returns and Refunds

Can I return my order?
Yes. Sour Bubbles offers a 14-day return period from the date you receive your order.
For food safety and hygiene reasons, products can only be returned if they are unopened and in their original sealed packaging.

How do I request a return?
Contact contact@sourbubbles.com within 14 days of receiving your order and include:

• Your full name
• Your order number
• The product you wish to return
• The reason for the return

We will provide you with further return instructions.

Can I exchange an item?
If you would like a different product or flavour, please contact us. Depending on availability, we will help you arrange an exchange or ask you to return the item and place a new order.

What if my product arrives damaged or incorrect?
Please contact us immediately at contact@sourbubbles.com and include your order number and clear photographs of the product and packaging.
We will review the issue and help you with a replacement or refund.

How long does a refund take?
Once your return has been received and approved, the refund will be issued to your original payment method.
Depending on your bank or payment provider, it may take 3–10 business days for the refund to appear in your account.

Payments

Which payment methods do you accept?
We accept the secure payment methods displayed during checkout. Depending on your location, these may include:

• Visa
• Mastercard
• Apple Pay
• Google Pay
• Klarna
• PayPal
• Shop Pay

Is my payment secure?
Yes. All payments are processed through secure and encrypted payment providers.
Sour Bubbles does not store your complete payment information.

Can I use a discount code?
Yes. Enter your discount code during checkout before completing your purchase.
Only one discount code can normally be used per order unless otherwise stated.

Customer Support

How can I contact Sour Bubbles?
Email: contact@sourbubbles.com
Phone: +46 76 266 35 88

How quickly will you respond?
We aim to respond to all enquiries within one business day.
Response times may be slightly longer during launches, holidays and other busy periods.

Still Have Questions?
The Sour Bubbles team is always happy to help.

Email: contact@sourbubbles.com
Phone: +46 76 266 35 88